Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to the paid ZCut Creator Pro subscription (the "Create Reel" feature within ZCut Creator Studio), offered on a Monthly (₹199/mo) or Yearly (₹1999/yr) billing cycle. By purchasing a subscription, you agree to the terms below.

Payments are processed by our third-party payment partners — Razorpay (for customers paying in India) and PayPal (for international customers paying from outside India — coming soon). ZCut does not directly handle or store your card, UPI, or bank details.

2. No Refund Policy

This applies regardless of how much of the subscription period or feature set you actually use. As a digital software service delivered instantly upon payment, we are unable to offer refunds for change of mind, partial usage, or dissatisfaction with output results, except where required by applicable Indian consumer protection law or as described in Section 4 below.

3. What You Get With Your Subscription

An active ZCut Creator Pro subscription includes:

• Removal of the "Made with ZCut" watermark from your exported reels
• Full, higher resolution output (no free-tier resolution cap)
• Option to add your own studio name/logo on exported reels instead of the ZCut watermark (optional, configurable by you)
• All software updates released during your active subscription period, at no extra cost

4. Failed, Duplicate, or Wrongly Deducted Payments

The "No Refund" policy in Section 2 does not apply to genuine payment processing errors. If you believe:

• You were charged more than once for the same subscription period, or
• Money was deducted from your account/card but your Pro subscription was never activated, or
• A payment failed on your end but the amount was still debited

Please contact us at zcutsolutions@gmail.com within 7 days of the transaction with your payment reference ID / transaction ID. We will verify the transaction with Razorpay (or PayPal, once enabled) and, if the error is confirmed, process a refund to your original payment method within a reasonable timeframe as permitted by our payment partner.

5. Cancellation

You may cancel your subscription (stop auto-renewal) at any time:

• If you cancel, your Pro access remains active until the end of your current paid billing period (the month or year you already paid for).
• Your subscription will not auto-renew after that date, and no further charges will be made.
• No partial or pro-rated refund is issued for the unused remainder of a cancelled billing period.
• After the billing period ends, the software reverts to the Free tier (exports will include the ZCut watermark and lower resolution) — your account and project files are not deleted.

To cancel, email zcutsolutions@gmail.com with the email address used for your subscription, or manage/cancel directly from your Razorpay payment method dashboard (PayPal support coming soon) if you subscribed via auto-pay/recurring mandate.

6. Auto-Renewal

Monthly and Yearly subscriptions renew automatically at the end of each billing cycle using the payment method on file with Razorpay (PayPal coming soon for international customers), unless cancelled before the renewal date. You will be charged the then-current subscription price at each renewal.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our subscription offerings or applicable law. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the paid subscription after changes constitutes acceptance of the updated Policy.

8. Contact

For any billing, refund, or cancellation queries, contact us at zcutsolutions@gmail.com. We aim to respond within 2–3 business days.